Contact
Email [email protected] or message us on Telegram — we reply within one business hour.
How to reach us
Email [email protected] or message @swaggyagency on Telegram. We reply within one business hour during 09:00–18:00 CET/CEST, Monday–Friday.
Spain office
Our Spain office is based in Madrid. We can host meetings, walk you through sample swatches and hand over press-ready proofs. Please email ahead to schedule.
Invoicing & legal
Spain invoices are issued with IVA 21% and submitted to FACe / SII (AEAT). We are happy to share our VAT number, registry extract and ESG policy on request — write to [email protected].
FAQ
How fast do you reply?
Within one business hour, 09:00–18:00 CET/CEST, Monday–Friday.
Can I visit the office?
Yes — please email ahead so we can prepare samples and book a meeting room in Madrid.
Do you accept POs?
Yes — we accept POs from registered businesses. Payment terms are negotiated on volume.
What about e-invoicing?
All Spain invoices flow through FACe / SII (AEAT). We can also issue PDFs and ZUGFeRD where required.
Who handles complaints?
Quality complaints go to [email protected]. We acknowledge within 24h and resolve within 5 business days.