Spain · Section: services · Madrid-coordinated
Ten services around the merchandise itself
What happens around the product: design and artwork, creative direction, sampling, account management, fulfilment, logistics, installation, support and training for your team.
Services · 10 pages in this section
The work around the product
A merchandise programme involves more than choosing products. There is artwork to prepare and adapt to each product, a brand system to hold across suppliers, a sample to approve, a programme to manage across events, stock to hold and deliver, and a team in the client organisation who has to run all of it. The ten service pages describe each of those pieces: what we do, what we need from you, and what it costs to have it handled rather than handled in-house.
The design and creative direction pages cover artwork preparation, the number of revisions included and how a brand system is kept consistent when several suppliers are involved. The account management page covers the single point of contact, the reporting and the annual planning cycle. The fulfilment and logistics pages cover stock holding, pick and pack, kitting, direct-to-recipient shipping and the returns process. The training page covers the session we run for a client team that will handle its own smaller programmes.
Every page in this section · 10 entries
The ten service pages
The services are listed alphabetically. Each one states the deliverable, the inputs we need from you and the timescale.
Before the brief · answered in full
Questions about our services
Can we use only part of the service?
Yes. Most clients start with design and sampling, and add account management once the programme repeats.
Do you charge separately for design?
Design is quoted as a fixed fee per campaign. It is waived on orders above the volume stated in the quotation.
Can your team train ours?
Yes. The training session covers the artwork process, the approval steps, the packing list format and the reorder cycle.
Request a quote · We respond within one business day.
Tell us what the programme has to do
Send the quantity, the product, the decoration, the delivery city and the date you need it. We reply with a written proposal and the lead time that applies to your order.