Incident log — historical disruptions & resolutions
Historical record of disruptions affecting Spain clients — root cause, duration, mitigation and post-mortem links. Reviewed quarterly by the Madrid ops team.
Current uptime & SLA
Order pipeline 99.97% over the last 90 days, quote API 99.95%, proofing portal 99.92%, tracking webhooks 99.99%. Targets per SLA: 99.9% on order/tracking, 99.5% on proofing portal. Latency p95 under 600ms from clients in Spain.
Recent incidents & response
Recent incidents are catalogued in the incident log with root cause, mitigations, post-mortem and follow-up action items. Mean time to detection 4 minutes via Datadog synthetics; mean time to resolution 27 minutes on the order pipeline.
Subscribe to updates
Subscribe by email or RSS to receive proactive notifications. The Madrid ops team posts updates every 15 minutes during active incidents and a post-mortem within 5 business days. FACe / SII (AEAT) e-invoicing dependencies are tracked separately.
Pricing & lead times — Spain
All prices in EUR exclude IVA 21% (FACe / SII (AEAT)). Standard lead time 7-10 working days from artwork sign-off, rush 4-6 days at +30-40%. MOQ tiers at 50/100/250/500 with breaks at 1,000+ and 5,000+. Coordinated from the Madrid hub for Spain.
FAQ
Is this content updated regularly?
Yes — published items are reviewed at least quarterly; this status page was last reviewed in 2026 and re-baselined for clients in Spain.
Can I cite this on procurement documents?
Yes — anonymised numbers are publicly citable. Named references and direct quotes are released only after a mutual NDA.
Do you handle IVA 21% e-invoicing?
Yes — FACe / SII (AEAT) is fully supported on every issued invoice from our Madrid hub.
How do I follow up?
Use the contact form below or write to the Madrid office; an account manager replies on the same business day.