Spain · Section: howto · Madrid-coordinated

One hundred and eighteen step-by-step articles

Short, practical articles on the individual tasks that make up a merchandise programme: approving a strike-off, archiving last year's run, correcting a packing list, handling a claim.

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Articles · 118 pages in this section

Small tasks, written down properly

The how-to section is the most granular part of the library. Each article covers one task and takes it from start to finish, with the names of the documents involved and the order in which the steps have to happen. Some cover the production side, such as approving a strike-off sample or correcting an artwork file before it reaches a decorator. Others cover the administration around a programme, such as archiving a finished run so that next year's brief starts from real data instead of memory.

The articles are deliberately short. A reader should be able to open one on a phone while waiting for a call and leave with a usable answer. Where a task depends on a document that has to exist, the article names the document and who signs it. Where the answer depends on the order, the article gives the band rather than a single number. The volume is the point: a programme has a hundred small steps in it, and the ones that go wrong are rarely the dramatic ones.

Every page in this section · 118 entries

Every article in this section

The articles are grouped alphabetically by the task they describe. Each one ends with the file or the record that the step produces, so a programme can be audited afterwards.

Before the brief · answered in full

Questions about the how-to articles

How do these articles differ from the guides?

The guides cover a decision and its trade-offs. The articles cover a single task from start to finish, including the paperwork that goes with it.

Can we republish these articles internally?

Yes. Send them to the team doing the work. They are written to be used without us.

How often are the articles reviewed?

Whenever a process changes, which for us means whenever a supplier or a rule changes. Reviewed articles carry a revision date.

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Tell us what the programme has to do

Send the quantity, the product, the decoration, the delivery city and the date you need it. We reply with a written proposal and the lead time that applies to your order.