Gestión de cuenta — España
Gestión de cuenta para equipos corporativos en España — conforme con IVA 21%, precios en EUR, lead 5-8 días hábiles, hub Madrid.
Sobre Gestión de cuenta
Dedicated account management for España corporate merch programmes — a single named account manager handles brief intake, quotation, sample approval, production scheduling, shipping coordination and post-delivery review. Quarterly business reviews for annual-contract clients. SLA: quote within 24 hours, sample within 5-8 days, mass production from PPS sign-off + 7-10 working days. Slack/Teams channel optional for enterprise accounts.
Cómo gestionamos programas Gestión de cuenta
Account-management cadence for España annual-contract clients — weekly status email (active orders, ETA, blockers), monthly review call (forecasting next 90 days), quarterly business review (spend vs budget, ESG scorecard, supplier-performance metrics). Escalation path: account manager → operations director → managing director, response SLA 4 business hours. Slack or Teams shared channel available for enterprise accounts.
Precios — España
Precios en EUR, IVA 21% vía FACe/SII (AEAT), MOQ por tier, lead 5-8 días desde aprobación de arte, hub Madrid.
Preguntas frecuentes
Do I get a dedicated account manager?
Yes — single named AM for all your orders; back-up AM trained on your account for continuity.
What's the SLA on quotes?
Quote within 24 business hours of brief receipt; samples within 5-8 working days.
Do you do business reviews?
Quarterly business reviews for annual-contract clients: spend vs budget, OTIF, ESG metrics, supplier scorecard.
Can we use Slack or Teams?
Yes — shared Slack or Teams channel available for enterprise accounts; standard accounts via email.
What's the escalation path?
Account manager → operations director → managing director; response SLA 4 business hours.